Frequently Asked Questions
Everything you need to know about our sustainable footwear and services.
What materials are used in Saola Shoes?
We prioritize the planet by using eco-friendly materials including recycled plastic bottles (PET), organic cotton, natural cork, and algae foam (Bloom) for our insoles.
How do I find the right size?
Our shoes generally run true to size. We recommend checking our detailed size guide on each product page, which includes measurements in centimeters and inches for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our returns portal to start your domestic return or exchange process.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
Are Saola shoes waterproof?
While our shoes are breathable and quick-drying, they are not 100% waterproof. We recommend using an eco-friendly water-repellent spray if you plan to wear them in heavy rain.
How should I clean my shoes?
To maintain the integrity of the recycled materials, we recommend removing the insoles and hand-washing your shoes with cold water and mild soap. Avoid machine drying and let them air dry in the shade.